Coverart for item
The Resource Measuring customer satisfaction and loyalty : survey design, use, and statistical analysis methods, Bob E. Hayes, (electronic resource)

Measuring customer satisfaction and loyalty : survey design, use, and statistical analysis methods, Bob E. Hayes, (electronic resource)

Label
Measuring customer satisfaction and loyalty : survey design, use, and statistical analysis methods
Title
Measuring customer satisfaction and loyalty
Title remainder
survey design, use, and statistical analysis methods
Statement of responsibility
Bob E. Hayes
Creator
Subject
Language
eng
Cataloging source
DLC
http://library.link/vocab/creatorDate
1963-
http://library.link/vocab/creatorName
Hayes, Bob E.
Illustrations
illustrations
Index
index present
Literary form
non fiction
Nature of contents
  • dictionaries
  • bibliography
http://library.link/vocab/subjectName
  • Consumer satisfaction
  • Questionnaires
Label
Measuring customer satisfaction and loyalty : survey design, use, and statistical analysis methods, Bob E. Hayes, (electronic resource)
Instantiates
Publication
Bibliography note
Includes bibliographical references (p. 275-280) and index
Control code
ssj0000948497
Dimensions
unknown
Edition
3rd ed
Extent
1 online resource (xxiii, 287 p.)
Form of item
online
Governing access note
Access restricted to subscribing institutions
Isbn
9780873897433
Lccn
2008020729
Other physical details
ill
Specific material designation
remote
System control number
(WaSeSS)ssj0000948497
Label
Measuring customer satisfaction and loyalty : survey design, use, and statistical analysis methods, Bob E. Hayes, (electronic resource)
Publication
Bibliography note
Includes bibliographical references (p. 275-280) and index
Control code
ssj0000948497
Dimensions
unknown
Edition
3rd ed
Extent
1 online resource (xxiii, 287 p.)
Form of item
online
Governing access note
Access restricted to subscribing institutions
Isbn
9780873897433
Lccn
2008020729
Other physical details
ill
Specific material designation
remote
System control number
(WaSeSS)ssj0000948497

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